TECHNOLOGY SOLUTIONS PROGRAM (TSP)®
Managed IT Services and Outsourced Helpdesk
Worry free network support 24x7 … no matter the installer!
Computers and Network Support
Message on Hold Source
Structured Cable Repair
Whether you own one large location or several sites, it is important to know that your staff is empowered to handle situations as they arise. Tie National is the one-stop IT solutions provider offering information technology solutions to businesses nationwide who use IT outsourcing for technology deployment services and our outsourced helpdesk for network support.
Prior to our TSP managed service, some of our customers racked up air miles sending out a member of their in-house IT staff to fix a problem at a satellite location. Others have told us how their beach vacation with the family (or similar situations) was interrupted and cut short because of a technology trouble that required their attention as the staff onsite were not able to handle the situation on their own.
Having an outsourced helpdesk for 24/7 network support and technology deployment services for onsite repairs eliminates frustration and costly expenses.
Tie National’s managed services solution, the Technology Solutions Program (TSP) is available to maneuver user support questions and provide remote triage, so your own IT team can focus on more critical tasks. Our team will work as a carrier liaison to manage provider issues and our Plus option means that your family time is never interrupted to authorize a dispatch or identify which vendor to call again.
Why does your business need an Outsourced Helpdesk?
As one of America’s top managed service providers, our help desk offers 24/7 network support for remote troubleshooting and offsite programming needs and to arrange for nationwide dispatch using our technology deployment services to reduce downtime and long-term disruption to your business.
Our outsourced helpdesk acts as your personal connection for network support to allow you to focus on your business. Whether we offer additional support to your existing information technology team in house or act as a fully outsourced helpdesk to support your business, our team will coordinate between vendors, manufacturers, carriers, and corporate I.T. on your behalf to keep your business running.
Technology Solutions Program®
24x7x365 Unlimited User Support
Triage & Remote Programming for all Installed Technology
Provider & Vendor Liasion
Warranty & RMA Facilitation
Work Covered by TIE’s Quality Promise
Minimum Business Impact Assurance
TSP managed IT support is offered as a monthly subscription with two plan levels to choose from: Plus and Lite.
Our Lite plan features the same great benefits offered in the Plus plan but without the included technician dispatches.
Dispatches on the Lite plan are billed at current Time and Material rates.
For available promotional rates,.
That contact between TSP® and the vendor saves us so much time.
It is so nice as a multi-unit operator to not have to worry about calls from 16 locations coming in to our office, then to only have to trouble shoot and then find the right person to fix it. That call center type environment for our locations combined with a partner that has vast knowledge on our systems, and who has key access points that other IT professionals can’t gain, makes the relationship very beneficial and efficient … We went from a great relationship with single person IT support model to TIE’s TSP® for 16 locations across 2 brands. The move to TSP® has tremendously decreased our interaction with technology related issues and has allowed us, as an organization, to reallocate that saved time on more crucial parts of the business.
TSP® is a one stop call center for our locations and due to their relationship with our franchisors, they are able to troubleshoot and fix the problem quicker and more efficiently than other IT support solutions.
Brian Kiel, Encore Companies
I am so thankful to have the TSP® with Tie National, LLC.
I understand TIE has a cheaper version [the TSP® Lite Plan instead of the Plus Plan] that doesn’t include onsite visits but I am hesitant to go to that option because I know how expensive it can be should a technician have to be dispatched out and then I’m back to having to find someone.
The biggest thing I can say about TSP is it provides “peace of mind” because I’m not the person they call anymore for issues at the clinic.
Theresa Holderread, Massage Envy
Key benefits my locations experience from TSP are Convenience, Service, and most importantly Confidence.
Elyse Pedersen, Amazing Lash
This is one of the best investments I've made as a business owner.
TSP® gives my clinic management staff one number to contact. They are available 24/7 and extremely responsive. They coordinate all repairs with experienced remote and local IT experts.
I chose the TSP® Plus Plan, so that I did not have to worry about an unbudgeted giant expense for onsite support. I now have “peace of mind” as Tie National’s TSP® always has my back.
Kelly Perelli-Minetti, Massage Envy