Help Desk Services
Tie National’s Help Desk solves technology challenges and answers questions – quickly and affordably – keeping your end-users productive and allowing your IT staff to focus on current projects and strategic initiatives. When you call in regarding an outage, a technical question or to bounce an idea off of us, our main priority is to answer your questions fully and resolve any issues. We truly care about you as our customer and want to help you solve any problems you encounter. Together, we help you secure the reputation of providing quality IT service to your organization.
We never sleep. Tie National’s Help Desk Services is a 24/7/365 operation. Our Network Operations Center (NOC) technicians are trained on customer service, timely resolution of issues and troubleshooting. We always strive to deliver First Contact Resolution (FCR) on each case.
Not getting the response you need from your telecommunications carrier? This is a common problem that Tie National can help with. We speak their language and have inside connections that can help escalate your issue or outage to the next tier of support, getting you up and running again faster.
IT Support Services
Technology support services from Tie National includes proactive, reactive, onsite and remote IT support for all of your devices worldwide. Our support experts connect to your computer or device remotely to address and resolve many types technical issues while you sit back and watch. Sometimes a technical issue cannot be resolved remotely. In these events Tie National will send an experienced technician to your office to address and resolve the issue.
Traditionally, keeping an IT environment running smoothly requires constant attention and the availability of a highly skilled staff. For most businesses this was rarely cost effective and finding the right skill sets in IT staff could present a challenge. Today’s solution = Tie National is your single source IT department. We’re here to give you relief from the mundane IT tasks and challenges so you can focus on the strategic business initiatives that help your business grow.
Having the best technology is great but keeping it working and your employees productive is even better. Tie National provides remote computer repair and online tech support assistance worldwide. Our support experts connect to your computer or device remotely to address and resolve many types technical issues while you sit back and watch.