Your business needs uninterrupted phone service, and it’s our job to provide a system to make that happen. Tie National knows that, small business or large enterprise, every company has a different list of service and feature needs, and budgets. Regardless of the size of your business, we can work with you to assess the phone system features that are needed, and the amount of unanticipated usage. At Tie National, we don’t just sell you a phone system, install it and walk away. We test your system and make sure your staff is comfortable with how the system works. If there is an issue we’ll work with you and your telecommunications provider to get you back up and running ASAP, even if the issue is outside of our control.
Contact us to let us know how we can help!
Cloud Phone Systems
Voice Over IP (VoIP) telephones are popular options for modern businesses, and they can offer huge advantages. A cloud-based phone system from Tie National gives your business voice communications flexibility because now you can take and manage calls not just from your desk phone, but from your computer and your mobile phone. You can use all of the features of the office phone system wherever you are right from your smartphone. With VoIP, you’ll never miss an important call again.
A traditional on-premise phone system has the hardware on-site in your server closet. Connected to your telecommunications provider’s service. You have control over every detail with an on-premise system. At Tie National, businesses of every size will find a complete line of solutions to simplify their voice infrastructure, empower their employees, and help their business thrive.
Virtual Phone Systems
This is more for large organizations to have a centralized phone system in their own data networks that they can control. When new facilities are opened all they have to do is deploy phones and program new extensions into their system and not buy a phone system for each location. The big difference between this and the cloud system is that it is managed on the customer’s own network and is able to be on their virtual servers. No phone system hardware is needed if they have the ability to create a virtual server. This type of system is fully redundant and keeps phone traffic on the customer’s network instead of utilizing the cloud.
Phone Help Desk
It doesn’t happen often but when the phone doesn’t work business can be disrupted. Tie National stands ready to help with our Phone System Help Desk and technology support. We will assess the issue and if need be we can offer carrier support escalations for those times when the problem is with your telecommunications provider.
Phone Technician Dispatches
Sometimes a phone or phone system issue cannot be resolved by our Help Desk. In these events Tie National will send an experienced technician to your office to address and resolve the issue. Most repairs can be done on-site, however some repairs requiring more time may need to be serviced at our repair center and then returned to you ready to go.