CLIENT PROFILE
One senior living housing client manages over 300 facilities
across the United States and Canada which provide independent
living solutions for seniors. The communities offer carefree,
independent lifestyles for one all-inclusive and affordable
monthly rent.

SITUATION
The client wanted accurate monthly host and load audits of local and long distance invoices for every location broken out by their general ledger cost codes.

CHALLENGES
The client wanted to create a method for converting the carrier invoices into their general ledger codes on a monthly basis. They intended to pay the carriers from the corporate office and then redistribute the charges to the individual locations based on the general ledger codes. Unfortunately they did not have the staff in place for the large undertaking nor the experience in identifying the various charges from each invoice and how they should be grouped to match the general ledger codes in mind. Additionally they had hoped that they might find a partner that would also be able to work directly with the carriers when additions and/or deletions of services were needed.

SOLUTION
Tie National, LLC worked with every carrier to verify invoices were received each month, notified carriers for missing invoices and to dispute identified erroneous charges. Each month the invoices were delivered to the client in the requested spreadsheet to run through for payment processing, and stored as a PDF on TIE’s secure TEM cloud server.

SAVINGS
The client saved hundreds of dollars in monthly late fees which they had been previously receiving. They were able to identify the purpose for the charges from each invoice and create a record of carrier services and assets via TIE’s secure TEM cloud portal without needing to hire additional staff .

It’s time you had an IT consultation or TEM audit. Regain control of your IT expenses – contact us today!

For more information about Telecom Expense Management visit our website: https://www.tienational.com/telecom-expense-management.